One of the most daunting tasks as a veteran is completing your VA claim form.  Whether you are a veteran, military service worker, or a social worker helping a veteran, JWV is here to help you through the claims process.  Our National Service Officers (NSO) Program is a nationwide network of our members who are certified to help you navigate the claims process.

All of JWV’s National Service Officers are volunteers, offering their assistance free of any charges.  They have all been accredited by the Office of General Counsel of the US Department of Veterans Affairs, and they are available to any veteran who has served. Our NSOs offer help to veterans (and their families) to represent them in any claims that they might have with the VA.

Service Officers are with America’s veterans every step of the way once they’re ready to file a claim. This is a service the JWV is proud to offer–free of charge–to anyone seeking assistance with the claims process. It’s a service our veterans have earned and deserve.

If you would like to schedule an appointment with a national service officer regarding a claim, please contact JWV National Headquarters at 202-265-6280 or  You can also see the list of names and contact information of JWV’s NSOs below.

Raiana Berman-NSO

1811 R Street N.W.
Washington, DC 20009

P: 202-448-5402

Office Hours: Monday – Friday 9:00 – 5:00 EST

Ken Greenberg -NSO

1811 R Street N.W.
Washington, DC 20009

P: 202-265-6281

Office Hours: Monday – Friday 9:00 – 5:00 EST

Marc Thurston-NSO

16111 Plummer Street,
Bldg. 22, Room 217
North Hills, CA 91343

P: 818-621-9055

Office Hours: Tuesday, Wednesday & Thursday 10:00 – 4:00 PST

Steve Fixler – NSO

421 N. County Farm Road
Wheaton, IL 60187

P: 630-407-5655

Hours: 8:00am-4:00pm CST

Mr. Kim Queen -NSO

Mequon, WI 53092


Hours: 9:00am – 5:00pm CST

Larry Rosenthal – NSO

PO Box 9086
Hamilton, NJ 08650

P: 609-954-8075

Hours: by Appointment

Phyllis Marie Wiggins, PhD – NSO

Washington County, WI

P: 262-235-2620

Hours: T, W, Th 1:00 – 7:00 pm CST